Terms And Conditions

Orders

Are accepted by us on the understanding that the terms and conditions have been understood and accepted by you.

Minimum Order

We will only accept a minimum order of 5 products unless you request the option of local pick up.

Prices

We aim to maintain our prices for 12 months (January 2015 – January 2016) but regret that if extraordinary circumstances occur it may be necessary to pass on, without notice, any increases over which we have no control.

Payments

Payments will only be accepted through the PayPal invoice method.

VAT & Duty

Where applicable, these are charged at the current rate (January 2015). We reserve the right to change prices subject to a change in the rate of duty & VAT. Some goods contain zero rated VAT; on these items VAT is charged on the due amount only.

Amendments

We reserve the right in the event of an item not being available to substitute with an item(s) of equal or greater value.) In the event of any shortages on your order we will contact you to give you the option of a substitute or to cancel your order.

Delivery / Claims

Please ensure that a full and correct address is given (with valid postcode) as any additional carriage costs resulting from errors will be charged. Delivery charges are as those listed on the invoice sent to you. All items are insured. Claims for breakages or other damage must be made in writing to ”Ome Made’ within 3 days of delivery. All goods and packages that are subject to a claim must be kept for inspection by the carrier. Damages during carriage must be noted on the carrier delivery note, otherwise claims are invalidated.

Liability

‘Ome Made shall not be liable for any loss which might occur after the parcel has been signed for on delivery. Our liability, in any circumstance and whatsoever the consequences, relating to any parcel ordered is limited to the invoice value of the parcel itself.

Refunds

Refunds will only be given for faulty or damaged goods, please return the item(s) with proof of purchase. (Refunds, including postage, will only be credited with the same payment method as the original purchase)

Cancelled Orders

Customers have the no-obligation right to cancel an order within fourteen working days from the day after goods have been delivered. Customers will be entitled to a full refund of the price paid, provided that the goods are returned in the same saleable condition and the Customer will be responsible for the cost of postage to return the goods to ”Ome Made’.

Delivery Terms & Conditions

‘Ome Made aim to deliver your goods within 5 working days of placing your order to any part of the UK Mainland using ACP or Royal Mail. The UK Mainland delivery charge is £5.50 on packages up to 1 Kilogram, £6.50 on packages 1 kilogram – 1.999 kilogram, £8 on packages 2 kilogram and over.  Northern Ireland £20.00 this is associated with packaging, and handling.

Delivery Policy

It is the Customers responsibility to ensure all delivery address/details for the order are correct, ‘Ome Made cannot accept any responsibility or costs for non delivery to the intended recipient or losses in such circumstances. Ensuring that the recipient is going to be at the delivery address, on the day of delivery, remains the responsibility of the customer. ‘Ome Made can not accept responsibility or costs incurred in such circumstances e.g. recipient being on holiday etc, on day of delivery. ‘Ome Made can not accept responsibility or any costs incurred as the result of a delay in delivery by ACP due to adverse weather conditions or accident. Where damage has occurred due to such delay, a replacement will be dispatched to the recipient.

Registered Office:

‘Ome Made, 98 Little Norton Lane, Sheffield, S8 8GD

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